FREQUENTLY ASKED QUESTIONS

  • No, we bring the supplies. However, as a precautionary sanitary measure, we request clients to provide toilet bowl brushes for each bathroom. If you wish to have wastebins re-lined, please ensure you have liners available in the bathrooms.

  • In order to enhance the efficiency and effectiveness of our services, we kindly ask that you organize and put away clothing, shoes, toys, and other household items before our cleaning professionals arrive. This preparation will enable our team to focus on thoroughly cleaning all surfaces, leaving your home spotless and shining

  • Please ensure that all toys and items are picked up from the floor, as our cleaning professionals are unable to move them due to time constraints. They will vacuum around any items left on the floor.

    Regarding countertops, we will move and clean under small, standard items such as toothbrush holders, soap dispensers, knife blocks, and small tea or coffee pots. However, we are unable to move piles of magazines, papers, or excessive non-standard items that may be stacked on the countertops due to time.

  • Nope! You can schedule any of our cleaning services as often or little as you like. We named it “Routine” clean because it recommended to have your home routinely cleaned once or twice a month to maintain cleanliness.

  • Feel free to choose what suits you best. We are here to ensure your cleaning experience is as comfortable and convenient as possible.

  • Yes! We are exceptionally pet-friendly, and our products are designed with the well-being of pets in mind. To ensure the safety of everyone involved, we recommend keeping your pets in an area not being cleaned while our services are in progress. This will ensure a smooth and secure cleaning experience for everyone involved.

  • We maintain a stringent hiring process for our cleaners, which includes background checks upon initial hiring and periodic random drug testing. Our commitment to maintaining high standards extends not only to the quality of our service but also to the character and reliability of our employees. Rest assured, we only hire individuals whom we would trust in our own homes and around our own families. Your safety and satisfaction are paramount to us.

  • Yes! Many “green” products on the market are not really ecofriendly or safe for humans and pets. Having a pharmacist on the team has been a great advantage to understanding ingredients in cleaning products. We research each specific ingredient in our products to make sure we are using the safest, yet effective product in your home.

  • Yes, we have thoroughly tested various green cleaning products, we exclusively utilize the ones proven to be the most effective for our cleaning needs. We have developed a unique formula for our cleaning that maximizes the effectiveness of the cleaning service.

  • Absolutely! We get custom requests a lot! Just call us or email info@TrulyGreenCleans.com and we will try to accommodate your need.

  • We will do our best to accommodate this. Sometimes it is beyond our control due to scheduling, sickness, vacations, etc.

  • Yes! Please let our office know and we will note it in your profile to wear shoe protective covers while servicing your home.

  • The Deep Clean entails a thorough and detailed cleaning, typically performed twice a year. This comprehensive process and, is highly recommended for your initial cleaning with us to ensure your home is brought to its optimal condition.

    The Routine Clean is a service aimed at maintaining cleanliness. Many of our clients prefer to schedule this service once or twice a month on an ongoing basis to keep their spaces consistently tidy and fresh.

  • You have the flexibility to cancel or modify your appointment at no charge up to 48 hours before the scheduled start time. For Monday appointments, please inform us by 4 pm EST on Friday to avoid charges. If you choose to cancel or reschedule inside the 48 hour window, a 50% charge will be applied to your credit card.

    Why do we do this? Our cleaners are dependent on income to continue working for us. An advance notice is required so we can fill their schedule with another home to clean to make sure they have a dependable income source. A last minute cancellation is difficult to replace, therefore we charge 50% of the cleaning service fee.

  • CLICK HERE

  • We'll make every effort to arrive promptly for the appointment, but please understand that unexpected delays like weather, traffic, or extended cleaning times may occur. For morning appointments, please allow a 1-hour time window, and for afternoon appointments, please allow a 2-hour time window.

  • Ensuring the security of codes is a top priority for us. We implement stringent measures to safeguard this sensitive information. Our practices include limited access to authorized personnel and use secure password protected databases. Additionally, we educate our staff on the importance of privacy and adhere to strict protocols. Rest assured your house codes are handled with upmost care to maintain the privacy and security of your home.

  • Our cleaning staff undergoes comprehensive training to ensure they are well equipped with the necessary skills, knowledge and technique. The training covers effective cleaning technique, proper use of cleaning products and equipment, attention to detail and adherence to safety and hygiene protocol.

  • To ensure the well-being of our staff, we do not provide cleaning services for homes affected by bed bugs, indoor smoking, hoarding, or mold infestations.

  • Ensuring your satisfaction is our top priority. If any areas did not meet your standards, we are more than happy to return and re-clean them. Please reach out to us within 24 hours to arrange a rescheduled cleaning. We do not offer refunds.

  • Yes! We are licensed and insured. In the unlikely event an item is broken, please contact us within 24 hours of your appointment so we can handle the accident properly with our insurance company.

  • Payment is due in full on the day of service. We require a valld CC or Debit card on file that will be billed each service day. You can request to pay with other methods, as long as we have a valid card on file. Your card will be kept encrypted for safety and privacy standards.

  • Yes! We use a vacuum with HEPA filter and we thoroughly clean our vacuums between each home to maintaining a high standard of cleanliness and hygiene.

  • Yes. We do not offer the following:

    Inside fireplace, cleaning toys, Moving Furniture or Heavy Objects over 15 pounds , Animal Waste (cleaning litter box), Insect/Rodent Infestation or Waste, anything exterior, floor cleaning like Wax or sealants, Removing Paint (windows, countertops, floors, doors), Junk removal, Organization closets/pantries, Polishing wood furniture.

Don’t see your question listed? Email us or give us a call!